Every GroundGaze product is custom-made to order especially for you. Because of this, we are unable to accept returns or exchanges for reasons such as change of mind or incorrect size selection. Please check our size guide before ordering.
Replacements & Refunds
We will gladly replace or refund your order if it arrives with a manufacturing defect, is damaged in transit, or is the wrong item.
How to Raise a Claim
Email support@groundgaze.com within 7 days of delivery with your order number and clear photos (an unboxing video is very helpful). Once verified, we will arrange a free replacement or a refund.
Cancellations
Orders can be cancelled only before they enter production. Once production has begun, an order cannot be cancelled.
Refund Timeline
Approved refunds are processed to your original payment method within 5–7 business days.