FAQ

Frequently Asked Questions

What kind of products does GroundGaze sell? We offer nature and outdoor-inspired clothing including t-shirts, hoodies, sweatshirts, and more — designed for everyday wear and outdoor living.

Where do you ship? We currently ship across India. International shipping is coming soon — sign up for our newsletter to be notified.

How long does delivery take? Orders are typically processed within 2–5 business days and delivered within 7–12 business days depending on your location.

How are your products made? Our products are made on demand — meaning each item is printed and produced only when you place an order. This reduces waste and ensures freshness in every piece.

Can I return or exchange my order? Yes. We accept returns and exchanges within 7 days of delivery for items that are damaged, defective, or incorrectly sent. Please see our Shipping & Returns page for full details.

My size isn't listed — what should I do? Check our size guide on each product page. If you're unsure, feel free to contact us at support@groundgaze.com and we'll help you find the right fit.

How do I track my order? Once your order is shipped, you'll receive a tracking link via email. You can also log into your account to check order status.

Do you offer discounts or promotions? Yes! Sign up for our newsletter to get early access to sales, new arrivals, and exclusive offers.

How can I contact you? You can reach us via our Contact page or email us at support@groundgaze.com. We typically respond within 24–48 hours.